We offer free shipping on all shipments purchased through our online store. We will only cover shipping on the initial order placed. All additional shipping charges for any reason of any kind are the responsibility of the buyer.
Carriers Used and Delivery Time
Shipping days – We ship orders on Monday, Wednesday and Friday, excluding Canadian Holidays.
The majority of shipments go by FedEx Ground. Canadian orders may be shipped by Canada Post. Once your order has been processed, you will receive a tracking number by email. Please allow 4 to 10 working days for delivery depending on the distance from your location to our warehouse in Vancouver, British Columbia. We do NOT offer express shipping.
Our carriers cannot deliver to a PO Box, please provide a street address for delivery.
Small items such as float valves, pressure release handles and sealing rings may be shipped by regular post. In this case no tracking number will be available. Please allow up to 3 weeks for delivery.
We cannot ship to Alaska, Hawaii, Puerto Rico or Internationally.
Shipping Policies – Problems and Exceptions
Any shipment requiring an address change in-transit will be invoiced to the customer. Please understand that in-transit address changes are unlikely to take effect and the buyer will be responsible for the shipping charge for both directions.
If an item is returned to Instant Pot® by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure you have provided the correct address prior to placing your order.
If a shipment is declared “missing” or “stolen” by the courier, it shall be the responsibility of the buyer to file an “item not received” claim with PayPal under their “PayPal Purchase Protection”.
Multiple Item Orders – We will always do our best to ship multiple item orders in one shipment with one tracking number; however, orders for multiple cookers will normally be issued separate tracking numbers and may arrive at different times and/or dates.
Cancellation of Orders
When a customer wishes to cancel an order, they are required to contact us immediately at 1.800.828.7280. Contacting us by phone ensures we can forward your request immediately to our warehouse for cancellation before it is processed. If the customer contacts us before the order has been processed, the order can be cancelled and the customer will not incur any charges.
Note: We cannot guarantee the cancellation of your order if the item has already been shipped. If shipped, we will be unable able to process your cancellation request and the item will be delivered to its destination.
Once received or refused at the destination, the customer will be charged a 20% cancellation fee. This fee covers expenses incurred in packaging and shipping the item to the customer, and inspecting the item upon return. In addition, return shipping charges will be the responsibility of the customer.
To report problems with your shipment:
Please call our support line 1.800.828.7280, or send an email with as many details as possible to firstname.lastname@example.org.
This Shipping Information and Policy was last updated May 23, 2017.